Description:
Some roles just keep things ticking over.
This one helps shape how customers feel about OLG, every single day.
OLG is a family‑owned Australian wholesale distributor, and we are in the middle of an exciting transformation and growth journey. With significant investment in a purpose‑built warehouse, factory, showroom and office, we are building the next chapter of the business with intention, pace and clarity.
We are growing, evolving and lifting the standard of how we serve our reseller partners across Australia.
Customer experience sits right at the centre of that effort, and this role is where it becomes real.
Why this role matters
The Customer Care role is the first human connection many customers have with OLG. You are the calm voice on the phone, the person who takes ownership when something needs fixing, and the link that keeps sales, warehouse and freight moving in step.
You are not here to pass messages around. You are here to make things happen.
By handling enquiries well, entering orders accurately and keeping customers informed from order to delivery, you give the Sales Team the space to focus on growth while customers feel supported, informed and confident in working with us.
What your days look like
You will be trusted with real responsibility from day one.
You will:
- Be the first point of contact for incoming calls and shared inbox enquiries
- Speak with customers confidently about product availability, pricing, order status and delivery timeframes
- Take ownership of enquiries and complaints, following them through to resolution
- Proactively communicate delays, backorders or changes before they become problems
- Enter and manage sales and web orders into the ERP with a strong focus on accuracy and timeliness
- Monitor outstanding orders and exception reports, working closely with warehouse and freight partners
- Keep order data clean and current, including at month end
This role rewards people who notice details, follow through and take pride in doing things properly.
Who this role suits
This role suits someone who enjoys being relied on.
You might come from a customer service, administration or order processing background. You are organised, steady under pressure and comfortable speaking with customers on the phone. You like clarity, structure and seeing work through to completion.
You bring:
- At least two years’ experience in customer service or administration
- Experience with order processing and ERP systems
- Strong computer skills and confidence using Microsoft Office
- Clear written and verbal communication
- A sharp eye for accuracy and consistency
More importantly, you bring the right approach. You take ownership, stay patient when things get busy and work well with people across the business.
Life at OLG
At OLG, values are not posters on the wall. They show up in how we work.
You will be part of a team that:
- Cares about performance and getting the basics right
- Treats customers and colleagues with respect
- Encourages people to speak up, improve processes and do better tomorrow than yesterday
You will work onsite at our new Western Sydney facility, alongside sales, operations and leadership, with visibility of how your work connects to the bigger picture.
Why join now
This is a chance to join OLG at a moment of change, growth and momentum. The foundations are in place, the direction is clear, and the team is building something they are proud of.
If you want a role where your work is noticed, your contribution matters and your effort directly shapes customer experience, this is worth your attention.