Member Service representative

Description:

• Respond to member inquiries via phone and email in a professional and timely manner.
• Assist members with policy information and updates.
• Process membership applications and renewals accurately.
• Maintain and update member records in the system.
• Provide administrative support to the team as needed.
• Ensure compliance with company policies and procedures.
• Collaborate with other departments to resolve member concerns.
• Contribute to a positive and efficient work environment.

Requirements:

A successful Member Service Representative should have:

• Previous experience in customer service or administrative support, preferably within the insurance industry.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organisational abilities.
• Proficiency in using standard office software and systems.
• A positive attitude and ability to work in a team environment.
• Knowledge of insurance policies and procedures is advantageous.
• Capability to handle sensitive information with confidentiality.

Conditions:

• Temporary role with the opportunity to gain experience in the insurance industry.
• Work in a convenient Melbourne location.
• Supportive and professional work environment.

If you are eager to contribute to a reputable organisation in the insurance industry, this Member Service Representative role could be the perfect fit for you. Apply now to take the next step in your career!