Description:
You will assess and identify the treatment, care, and support needs of participants with complex injuries and disabilities.You will assist participants in setting and achieving individual goals, supporting them through their treating team to maximise independence, community participation, and engagement in meaningful activities.
You will also help participants in decision-making and exercising choice and control.
This role may involve managing participants with workers' compensation claims, requiring collaboration with external stakeholders, claims advisors, and insurers.
You will deliver services for the National Injury Insurance Agency, Queensland (NIISQ Agency), operating within a broader environment that includes the Motor Accident Insurance Commission (MAIC) and Nominal Defendant (ND).
The employing entity for this role is the NIISQ Agency.
Your Role
- Provide participants, their family and carers with information and support about the Scheme and the Agency.
- Assess participant needs and create and amend support plans including making decisions (or recommendations to the Manager) regarding the necessary and reasonable treatment, care and support needs of participants.
- Advise and support less senior team members in decision-making by providing technical guidance and sharing knowledge.
- Understand and discharge delegated functions in accordance with the Act.
- Identify ways to empower participants in the development, implementation and monitoring of support plans, to reflect participant goals, choice and control, and measurable outcomes.
- Identify effective options for treatment, care and support, balancing the needs of participants with Scheme requirements, sustainability, and community expectations.
- Manage service requests, approvals and payments in accordance with agreed needs and assessments and plans.
- Liaise with legal representatives of participants and their families/carers as needed.
- Empower participants to use tools and resources available to maximise independence, participation in the community and employment.
- Liaise and collaborate with stakeholders to ensure successful implementation and maintenance of support plans.
- Assist the identification and implementation of service improvements including developing resources for use by stakeholders, under the guidance of more senior staff.
- Participate in a learning culture by sharing information, keeping abreast with current best practice, and actively contributing to service improvement ideas and opportunities.
To be successful in this role you will demonstrate a strong commitment to shared values, and a broad skillset that includes:
- Well-developed knowledge and applied understanding of support planning principles and processes, including the ability to contribute to continuous service improvements.
- Demonstrated ability to manage complex support planning and goal-setting processes, whilst discharging delegated statutory functions in accordance with the Act.
- Highly developed organisational skills and the ability to lead both self and others within a dynamic environment, displaying a collaborative, autonomous, flexible and agile working style and approach.
- Highly developed communication skills, ability to build rapport, communicate complex information, negotiate with a variety of internal and external stakeholders, and mentor developing team members.
- Proven track record in making sound decisions and recommendations based on relevant evidence in relation to disability services.
- Effectiveness in identifying and responding quickly, flexibly and appropriately to issues of participants, their family and carers.
- APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button***
Occupational group Community Care
20 Feb 2026;
from:
linkedin.com