Client Manager (On-site, AUSTRALIA or NEW ZEALAND)

Description:

Location: Australia

Are you passionate about building strong client relationships and delivering exceptional service?

Join our team as a Client Manager and become the trusted partner for our clients, ensuring their needs are met and their experience exceeds expectations.

What You’ll Do

• Be the Client Advocate: Serve as the primary point of contact for clients, managing service delivery and resolving escalations promptly.
• Drive Client Success: Educate clients on our services and how we add value to their business.
• Manage Performance: Facilitate regular client meetings, provide performance reports, and ensure contractual obligations are met.
• Optimize Processes: Streamline operations, resolve service issues, and support clients with product training.
• Collaborate: Work closely with Account Managers and internal teams to deliver strategic solutions.
  
  

What We’re Looking For

• Education: Bachelor’s degree or higher in any field.
• Experience: 3–4 years of professional experience, with at least 2 years in a client management role preferred.
• Skills:
  • Strong analytical and organizational skills
  • Excellent communication and negotiation abilities
  • Ability to build relationships across all levels
  • Proficiency in MS Office
    

Why Join Us?

• Impact: Play a key role in driving client satisfaction and business growth.
• Growth: Opportunities for career development and leadership.
• Culture: A collaborative environment that values innovation and client success.
• Flexibility: Occasional regional travel and exposure to international markets.
  
  

Ready to make a difference and lead client success?

Apply today and be part of a team that values excellence and partnership.

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.