Senior Operations Manager, Infrastructure Operations Physical Security

Description:

The Cleared Escort Program is the ADC Global resource provider to Infrastructure, Operations and Services teams for our ADC regions.

The ADC Cleared Escort Program is looking for a detail-oriented, experienced and professional Senior Operations Manager. The cleared escort team provides an internal service, providing construction and operations security escorts, who accompany uncleared personnel into data centre areas to ensure our work meets stringent regulations for access and security. You will create, develop and build the programs cleared escort program, oversee the team of contractors and manage cleared security resources across a geographically dispersed program. You will work with multiple partners across a matrixed organisation to understand their use of uncleared labour, and will help define the correct cleared escorting support to meet their needs. You will work with escort vendors to procure and then manage a central pool of escorting resources, aligned to that demand, making sure each team has the resources they need, when they need them. You will oversee the training and performance of the security escorts.

This position requires that the candidate to hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability)

Key job responsibilities
You will work with the existing Cleared Escort Program team, business partner teams, and manage the cleared security escorts to build a new program specific escort program and raise the bar for security standards across the Cleared Escort Program Portfolio.

Additional duties include:
Program Establishment: Create a full program mechanism for the management of program specific cleared escorting requirements. This includes utilisaiton of AWS inhouse ticketing tools and other GenAI tools for reporting and dashboards.

AWS Customer Management: Manage demand from our internal customers – our business partner teams - including forecasting and utilisation of resources to meet customer needs.
Drive adherence to program processes through effective engagement and training.

Resource Management: Manage resource prioritisation and scheduling, ensuring efficient utilisation and timely delivery. Provide escalation reporting and management. Provide escort, clearance processing, training and delivery.

Communications Management: Effectively engage with stakeholders, AWS Customers, and vendors to manage expectations, align on priorities, and facilitate solutions.

Interact with stakeholders to define and deliver solutions, establish standard processes and quality experiences. Work with the AWS teams to improve planning and resource use efficiency.

Provide detailed analysis and recommendations to achieve target metrics, including identifying and communicating potential risks and obstacles, and providing corrective action plans.

Reporting: Deliver comprehensive financial, business analytics, and voice of the customer reporting to provide visibility and insights for decision-making.

A day in the life
Partner with Regional Security Manager and all Data Centre Security Managers, infrastructure and service Technical Infrastructure Program Managers and Project Managers to capture the escort requirements across the lifecycle of the region. Work directly with cleared escort vendors and personnel security partners to procure, clear, onboard/train, schedule and deliver the resource to customers. Maintain routine communication with stakeholders for daily escort utilisation. Measure, assess and report out program analytics and voice of the customer feedback in support of business reviews.

About the team
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Requirements:

- 7+ years of program or project management experience
- 7+ years of people management experience
- 7+ years of working cross functionally with tech and non-tech teams experience
- 7+ years of security-related professional experience
- Experience managing vendors in a highly regulated environment- Experience working with Cleared Security Escorts and Cleared Security Escort vendors
- Understanding of the Australian Government’s Protective Security Policy Framework (PSPF)

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.