Description:
Your opportunity
Join our fun and dynamic team at Westfield Chatwoods as a Customer Services Attendant , where you will play a key role in creating memorable experiences for our customers. Working across Concierge and Car Park services, you’ll make each customer’s visit as easy and enjoyable as possible. Whether it’s helping with directions, answering questions, or ensuring everything runs smoothly in the car park, you’ll be part of a team that puts customers first.
Day-to-day you will be responsible for:
- Greet customers, assist with directions, provide service info, and offer support tailored to their needs.
- Promote and sell Westfield Gift Cards and other services.
- Process Gift Card payments, handling cash and electronic transactions.
- Manage administrative tasks like lost property and responding to online or phone inquiries.
- Keep the Car Park Running Smoothly – Play a key role in managing traffic flow to provide a hassle-free experience for customers.
This role is an ongoing casual position, ideal for someone with flexible availability to work across a 7-day rotating roster.
What sets you apart
We are seeking an energetic people person who thrives on interacting with customers and consistently goes above and beyond to deliver exceptional service.
- Friendly and customer-focused, always aiming to exceed expectations
- Strong communicator who works well with customers and teammates
- Calm under pressure with great problem-solving skills
- Team player who thrives in a fast-paced environment
- Flexible availability, including weekends and public holidays
About us
Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.
We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.
With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.
We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.
Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.
We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.
For more information or if you have any questions, please email scentregroupcareers@scentregroup.com
Applications close: Friday 18th July (unless filled prior).