Description:
We are seeking an experienced, full time Front Office Support Officer who has an interest in working in the domestic violence sector and has strong customer service and relationship building acumen to support our front of house functions. This role is full time Monday to Friday.
Job Tasks & Responsibilities
You will provide front office support and relationship building with our clients, visitors, and stakeholders, during their interactions with our organisation ensuring a high-quality experience. Reporting to the Business Manager, and supporting the Front Office Team Leader, this role includes, but is not limited to, the following responsibilities:
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Reception duties to receive and direct enquiries as the first point of contact for clients, visitors, and callers; and appointment scheduling and management.
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General clerical duties including mail handling, word processing, data entry, file management, room setups and resets, and accounts receivable and payable support where relevant.
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Workplace Environment duties including light cleaning, maintenance of inventory and supplies, address repair needs, and cleaning rosters.
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Management support where required.
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Customer service and professionalism to foster a supportive and welcoming environment promoting a culture of respect, confidentiality, and inclusivity.
Skills & Experience
Essential Selection Criteria
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Current National Police Check, Blue Card For Working With Children in QLD or ability to acquire these before commencement.
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Minimum of 2 years full time equivalent experience in an administrative role.
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Demonstrated ability to communicate effectively with children, parents, domestic violence stakeholders, other sector professionals and team members in person, on the telephone and in written communication.
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Demonstrated ability to work independently, manage own time to achieve deadlines and work as an effective team member.
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Attention to detail and ability to multitask.
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Ability to learn quickly, show initiative and problem solve with a positive attitude and growth mindset in a busy work setting.
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Demonstrated ability to adapt quickly to new processes and system software.
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Touch typing, high level of computer literacy and ability to learn new software quickly.
Desirable Selection Criteria
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Experience using CRM or other practice management software to manage client data and appointments
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Experience using business management software such as SharePoint, Microsoft Office Suite or similar programs to manage business data and processes.
Job Benefits & Perks
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Strongly supportive team to nurture you throughout your onboarding journey
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Weekly wellbeing/self-care program and excellent team culture
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Employee Assistance Program
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Salary Sacrifice Program