Description:
- 2 x Fixed-Term (until 1.06.2027), Full-Time
- School of Education and the Arts
- CQUniversity Bundaberg, Gladstone, Mackay or Rockhampton
- Higher Education Worker Level 6
- Total Remuneration $107,321 to $115,586 pa (including salary of $90,688 to $97,672 plus 17% superannuation and leave loading)
Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.
Working at CQUniversity
The School of Education and the Arts is seeking a proactive, detail-oriented Course Support Officer to coordinate and enhance the academic progression experience for students enrolled in the Graduate Diploma of Early Childhood Education and Care.
In this student-facing role, you will play a key part in supporting international student retention and success. By coordinating academic support processes, monitoring student progression, and collaborating across teams, your work will directly contribute to the University’s mission of delivering outstanding student outcomes.
You will:
- Provide high-level support and guidance to students and staff regarding academic progression.
- Monitor academic performance and coordinate support interventions for students at risk.
- Collaborate with internal and external stakeholders to build positive relationships that enhance student experience.
- Develop and maintain accurate records, reporting, and documentation to inform policy and continuous improvement.
- Contribute to the ongoing review and development of processes and systems that support student retention and progression.
Be Rewarded
- 6 weeks annual leave (incl. Christmas and New Year closure)*
- 10 days personal/sick leave, plus 5 days carer’s leave*
- 7.25 hours engaged service leave
- 17% superannuation (with the choice to join an award-winning superfund)
- Fantastic professional and career development opportunities
- Up to 26 weeks (six months) paid parental leave*
- Access to an Employee Assistance Program and Fitness Passport
Position Requirements
- A degree with relevant experience, or equivalent knowledge and training.
- Excellent communication and interpersonal skills to influence, consult, and liaise with clients from a variety of cultural and educational backgrounds.
- Strong judgement and problem-solving skills, with the ability to interpret and apply policy.
- A keen eye for detail and a proactive mindset toward continuous improvement.
- Experience with university systems such as CRM, StudentOne, CQUSuccess (Desirable), and confidence using MS Office and other business software.
Position Description
For further information about this position, please refer to the Position Description.
Apply today for a career that changes lives
Applications Close: 11:59pm, Thursday, 3 July 2025.
Job Requisition ID: 6171
Contact Details:
Kerrie McKeiver
07 3023 4***
**********@cqu.edu.au
When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position. Please note, applicants for the position must have full time work rights.
CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.
*Pro-rata for part-time employees
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