Description:
The responsibilities of the position include :- Call Centre Skills/Knowledge.
- Problem-solving
- Multitasking
- Exceptional customer service, active listening and verbal and written communication skills
- Phone Skills
- De-escalation Skills.
- Problem Solving Skills.
- Strong time management and decision-making skills
- Being able to collaborate and work in a team.
- Microsoft Office Skills/Knowledge: Excel, Word, Teams
- Arranging responsive maintenance for Government Housing Properties
- Answering or making customer calls to address their maintenance needs.
- Engaging with callers to confirm or clarify information and calming angry customers, as needed.
- Building relationships with customers and contractors
- Appropriately using software, databases, scripts, and tools
- Understanding and striving to meet or exceed call center metrics.
- Providing consistent customer service
5 Jul 2025;
from:
uworkin.com