Customer Service Officer

Description:

This role is office based, and therefore working from home options are unavailable.
Work hours are between 9am - 5pm Monday to Friday.
Key Outcomes and Accountabilities
* Provide information, advice and service to customers on building related matters including QBCC's legislation, services, policies, procedures and products.
* Interpret and assist with matters relating to the delivery of QBCC's services. These services include:
* Builder and contractor licensing and renewal applications;
* Home Warranty Scheme
* Contractor compliance
* Building dispute management
* General Enquires
* Maintain knowledge of QBCC's information and services; and participate in ongoing review, quality assurance, and regular training.
* Promote and participate in marketing, educational events, community awareness sessions, and other QBCC associated activities.
* Undertake a range of offline administrative duties, but not limited to, including: Front Counter, face-to-face customer service, administrative support as required within Regional Services.
* Provide exceptional customer service to all staff of the Commission and external customers, and displaying resilience when engaging with challenging customers.
Candidate Attributes
*
* Apply, advise on, and interpret legislation and policy standards to deliver continued high quality customer service.
* Process, utilise, collate and analyse information utilising contact centre technology, and multiple applications and system databases.
* Achieve team goals through being flexible, adopting continuous improvement attitude and change engagement along with participation in various regional service centre initiatives and functions as a member of a team.
* Use effective communication and interpersonal skills in the workplace to achieve high customer service delivery.
How to Apply (via Smart Jobs only)
Please submit a current resume and a cover letter (maximum 2 pages) outlining how your skills, knowledge and experience complement the Candidate Attributes in the Position Description.
Why join us?
We offer a range of benefits, including a generous 12.75% superannuation contribution, with the option to salary sacrifice personal superannuation contributions, and you'll have access to our Employee Assistance Program (EAP) and Galang Place.