Customer Service Representative

Description:

Benefits

• Global diagnostics company
• 6 Month Contract
• $38-40 per hour
• Macquarie Park 2113, 4 days in office 1 day from working from home
• Liaising between multiple internal and external stakeholders the company

Join a global medical device company, with an innovative and forward thinking approach to the healthcare industry specialising in unique and market leading products. A company driven to progress and continuously strive for success whilst maintaining commitment to their customers and ensuring a positive patient outcome.
About the opportunity
In your new customer service role you will report directly to the customer service manager, working as part of a team of five technical customer service representatives. You will be required to have high attention to detail and great communication skills. You will need to be compassionate and understanding when dealing with customer queries. You will be a part of a friendly and vibrant team, which strives on building relationships both internally and externally.
Duties
• Ordering replacement or new product orders
• Ensure complaints are resolved quickly and expertly, and escalated when required
• Provide a high level of Customer Service
• Order fulfilment using SAP and Esker
• Support field personnel
Skills and Experience
• Experience in Customer Service in a Medical Device, Pharmaceutical or Biotechnology organisation
• Strong communication skills
• SAP and Esker knowledge desirable
• Strong attention to detail and multi-tasking ability
• Empathetic and professional interpersonal skills
• Exposure to consignment stock
Culture
A team environment, encouraging internal growth and development. Employees truly care about the what they do, this positively impacts the environment of the office.
How to Apply
Click apply or contact Jane Nichols, Divisional manager on 02 8877 8714 for a confidential discussion.
About Healthcare Professionals Group
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.
· Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;
· Commercial Recruitment - Marketing, Sales, Analytic, Government and External Affairs;
· Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
· Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.