Description:
Account Manager, Operations Data Centre. (Melbourne) Job ID 225888 Posted 07-Jul-2025 Service line GWS Segment Role type Full-time Areas of InterestData Centers
Location(s)Melbourne - Victoria - Australia
About the Role:
CBRE Account Manager is responsible for overseeing the delivery of services to Client's throughout the APAC region, ensuring high standards of performance and customer satisfaction. This role involves building and maintaining strong client relationships, leading a team of service delivery professionals, and ensuring compliance with safety and risk management protocols. The Account Manager collaborates with CBRE site teams and regional leadership to align service delivery with organisational goals, manages financial performance, and drives business growth initiatives.
This position requires an experienced datacentre professional with excellent leadership, communication, and problem-solving skills, dedicated to achieving operational excellence and fostering a long-term client partnership and growth.
Service Delivery:
- Ensure the efficient and effective delivery of services to AirTrunk
- Monitor service performance and implement improvements as necessary
- Develop and maintain service delivery standards and protocols
- Coordinate with various departments to ensure seamless service delivery
Customer Relationship:
- Build and maintain strong relationships with AirTrunk site and regional leadership
- Act as a primary point of contact for client inquiries and issues
- Understand AirTrunk’s needs and develop and tailor services to meet those needs
- Conduct regular client meetings to review service performance and address concerns, and to support AirTrunk’s growth strategies
Team Leadership:
- Lead and manage a team of service delivery professionals
- Provide coaching, mentoring, and development opportunities for team members
- Foster a collaborative and high-performance team culture
- Set clear goals and expectations for the team and monitor progress
Safety and Risk:
- Ensure compliance with all safety regulations and standards
- Identify and mitigate risks associated with service delivery and site management
- Develop and implement safety protocols and procedures
- Conduct regular safety and CERM compliance audits and training sessions
Internal Stakeholders:
- Collaborate with regional site and business leaders to ensure alignment and support for service delivery and commercial/financial outcomes
- Communicate effectively with internal stakeholders to address issues and opportunities
- Participate in cross-functional meetings and projects
- Provide regular updates and reports to senior management
Financial Performance:
- Monitor and manage the financial performance of service delivery operations.
- Develop and manage budgets for service delivery.
- Identify cost-saving opportunities and implement efficiency improvements.
- Prepare financial reports and forecasts.
Commercial:
- Oversee commercial terms and scope development/changes with clients and internal stakeholders
- Ensure compliance with contractual obligations and terms
- Identify and pursue new business opportunities
- Develop pricing strategies and proposals
Business Growth:
- Develop and implement strategies for business growth and expansion
- Identify and pursue new advisory, FM and project opportunities
- Collaborate with the sales and marketing teams to drive growth initiatives
- Monitor market trends and competitor activities
Measuring success:
Success in the role includes meeting and exceeding the following measures and outcomes:
- Account profit and loss targets
- Account Debt and WIP targets
- Account new business and growth objectives
- QHSE metrics
- Employee engagement survey and scores
- Customer satisfaction scores
- Reliability and incident metrics
- Monthly regional customer review meetings
- Quarterly Business Reviews and Annual Strategy Days
- Regional account and Business Unit reviews
What You’ll Need:
- Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Preference in Data Centre Operations or Critical Infrastructure.
- Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
- Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
- Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Extensive organizational skills with a strong inquisitive mindset.
- Intermediate math skills: add, subtract, multiply, divide. Ability to calculate intermediate figures such as percentages discounts and commissions.
CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
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