Description:
Aquatic Program Officer
About your new role
Join our passionate team at the Palm Beach Aquatic Centre, where we deliver high-quality aquatic programs to our growing community. Reporting to the Team Leader Aquatic Programs, you’ll play a key role in supporting the development, delivery, and continuous improvement of our programs.
This role will see you working closely with venue leadership and aquatic team members to provide hands-on support across program administration, team training, customer service, and operational excellence. You’ll help ensure an outstanding experience for all participants while supporting the day-to-day coordination of the Swim School.
This is a nine-day fortnight role, with availability required across weekdays and weekends.
For more information, including role responsibilities please view the attached position brief by clicking the paperclip icon in the top right corner of this screen.
About you
We’re looking for a confident and experienced aquatic professional who thrives in a fast-paced, customer-focused environment.
You will bring:
- Minimum of 3 years’ experience in a Swim School or similar aquatic program setting
- Proven skills in deck supervision, class delivery, enrolment processes, and customer engagement
- Ability to lead by example and support the training and development of swim instructors
- Strong communication and interpersonal skills to foster a positive and professional team culture
- Experience preparing lesson plans and delivering high-quality swim instruction
- Strong safety awareness and the ability to identify and respond to risks in a pool environment
Be part of shaping the Gold Coast's future
The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.
We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance:
- 9-day fortnight
- Access to 350+ fitness facilities through Fitness Passport for you and your family
- A stable working environment with job security
- A professional, and inclusive work environment working with modern equipment
- Uniform, tools and PPE provided
- A work environment committed to safety as our number 1 priority
We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.
How to apply
Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining examples of your Learn to Swim experience and how you meet the requirements of this role as outlined in the position brief.
Documents needs to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email recruitment@goldcoast.qld.gov.au
Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.
Contact Person Carly Barnes Contact Email cbarnes@goldcoast.qld.gov.au Closing Date Sunday 27th July 2025Please note applications for all of our vacancies close at 10.30pm on the listed closing date.
The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.