Parking Program Officer

Description:

Parking Program Officer

Be part of shaping the Gold Coast’s future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:

• 9-day fortnight!
• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations.
• Personal and professional development courses.
• Access to 350+ fitness facilities through Fitness Passport
• 4 free confidential counselling sessions a year for you or an immediate family member.
• 1 free nutritionist and financial advice session per year.

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.

About the team:

The City Inspectorate branch is responsible for enforcement of the City’s standards and local laws, across building, community, public safety and environmental health compliance to protect safety and amenity for the City’s residents and visitors.

The Community Compliance business unit is responsible for:

• Patrolling and enforcing parking laws in paid parking and timed parking areas, off-street regulated parking areas, designated disabled parking bays, and respond to and investigate complaints and breaches of parking regulations.
• Reviewing and managing unpaid parking fines and related disputes.
• Delivering animal management initiatives to residents including patrols and enforcement, impounding and off leash facilities, pet education, and complaints management, to ensure animals are appropriately cared for and managed in compliance with legislation.

About your new role:

The Parking Program Officer is responsible for the review and coordination of parking enforcement education within the City Parking operations team; along with supporting the delivery of City Parking projects, initiatives and customer requests.

Your responsibilities will include:

• Develop and deliver educational materials informing the public about parking regulations, compliance expectations, and the importance of safe parking practices.
• Work with schools, businesses, and community groups to promote awareness and encourage voluntary compliance.
• Provide clear, informative responses to public inquiries and complaints related to parking enforcement and education using City polices and procedures.
• Assist monitor trends in parking offences and community feedback to identify education needs and measure the impact of outreach efforts.
• Ensure a high level of quality communication is provided to all internal and external stakeholders.
• Promote and contribute to a positive and healthy workplace.

About You:

We are seeking proactive enthusiastic individuals with high levels of integrity and a positive approach. You have agenuine interest in assisting people and a passion for providing an excellent customer experience. We are ideally seeking candidates who:

• Are customer focused, ensuring client needs and wants are understood.
• Can articulate information clearly using appropriate grammar and language, adapting communication style if necessary.
• Actively listen to others and asks clarifying questions.
• Utilises the most effective format to convey written information.
• Has excellent verbal and written communication skills.
• Has the ability to prioritise and manage multiple tasks.
• Possess excellent computer skills and the ability to learn new technologies. Able to use these technologies efficiently and effectively.
• Has exceptional organisational skills.
• A Certificate 3 in Business Administration or equivalent knowledge.

How to apply:

For more information, view the position brief by clicking the paperclip icon in the top right corner of this screen.

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributed would allow you to achieve success in this role.

Documents need to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email: recruitment@goldcoast.qld.gov.au

Our selection processmay include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Applications close at 10.30pm on the listed closing date.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.