Front Office Duty Manager

Description:

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Through overthinking every element of the guest’s stay, AC Hotels provides everything you need and nothing you don’t. We put effort into the details and experiences that really matter. Flexible, open spaces. Purposeful design. Signature moments. No unwanted extras.

Be a part of our global family and work with like-minded people. To those cultural innovators, join us as a Front Office Duty Manager today. Use your inner creativity and love for art, design, and culture to engage and inspire guests.

Position Summary:

• Manage day-to-day operations and ensure the quality and standards of the hotel are met

• Assist guests arriving and departing the hotel through the check in and departure process

• Handle general enquiries whilst engaging and inspiring guests with each guest experience

• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties

• Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail

• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations - showcasing your inner creativity

• Build and strengthen relationships with existing and new customers to enable future bookings

• Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

About You:

• Experience with OPERA property management system or similar
• Relevant experience in a similar managerial role
• Working rights in Australia
• Enthusiastic to escalate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness