Program Officer

Description:

You will be a key member of the team, responsible for monitoring, coordinating and analysing the activities and support for the SES Volunteer Information Management System (VIMS), including other various applications, and contribute to an environment in which high quality resources and business improvement functions are delivered to users and senior management that meet quality assurance and align with departmental and legislative requirements.

You will also provide high level administrative services to support business operations and the delivery of services to Queensland SES volunteers.

Your Key Accountabilities

The core capability requirements for this role are:

• Provide effective administration and financial support services and reporting, including advice on policy and procedures to ensure compliance and governance standards are maintained.
• Monitor and maintain critical SES system applications and investigate issues or faults, develop risk profiles and/or vulnerabilities, and recommend options for the resolution of service delivery issues to ensure a successful progression to production is achieved.
• Conduct regular audits and analysis of the SES system applications and service provider/s performance to ensure data integrity, business continuity and reporting is maintained, and continuous improvement is achieved.
• Provide advice on a range of project initiatives, policy and procedural issues relating to specific volunteer training or operations to support sound business planning and decision-making.
• Prepare and review reports, briefings or correspondence regarding operational or legislative issues to support ongoing capability development within SES, in accordance with departmental requirements.
• Research, analyse, evaluate and interpret data in line with volunteer program outcomes.
• Build and maintain effective working relationships with internal and external stakeholders to coordinate and implement service delivery activities, processes, policies and planning for volunteer programs.
• Represent the department and SES as a subject matter expert in supporting high level working groups, meetings and forums and negotiate agreed outcomes as required.
  
  
  

Role Requirements

Technical/ Operational/ Educational experience

• Knowledge and experience in information management and technology services, including the governance of database management systems.
  
  
  

Other

• Capacity to participate in an out of hours on call roster during disaster operations. This may require working extended hours, outside of normal hours (eg night shift), including weekends.
• Capacity to work on night and weekends to suit an SES volunteer environment.
  
  
  

Applications to remain current for 12 months.

Occupational group Administration