Where

Intensive Education Case Manager - North Queensland Region - Townsville Office

Queensland Government
Townsville Full-day Full-time

Description:

We are looking for individuals who share our commitment to supporting young people engage with education, achieve positive learning outcomes and transition to sustainable post-school pathways.

This role is pivotal in reducing lost instructional time by leading and coordinating targeted, evidenced-based interventions that facilitate the successful re-engagement of young people.

The successful applicant will demonstrate the ability to deliver intensive case management for at-risk young people, working directly with students to address barriers to education engagement.

This includes collaborating effectively with school and regional staff, and building strong, trust-based relationships with young people and their families to support initial engagement, and ongoing attendance.

About The Department Of Education

Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us .

As An Intensive Education Case Manager, You Will

  • Work collaboratively in a multi-disciplinary team to deliver intensive case management, provide transition supports as well as manage education, intervention and prevention initiatives relating to students who are at risk of disengagement, already disengaged or at risk of becoming involved with the youth justice system
  • Provide intensive case management that may require educational and behaviour intervention.
  • Establish and sustain effective partnerships with stakeholders, government and non-government organisations including families, education providers, community organisations and other key stakeholders.
  • Facilitate and lead the coordination of individual student plans and transition plans, using an integrated approach that consider a students' strengths and presenting concerns.
  • Implement best practice, culturally appropriate case management for all students to improve learning and engagement outcomes.


The ideal applicant will possess the following skills and abilities:

  • The ability to apply a strength-based, student-centred case management approach with young people from Prep to Year 12, and their families in a manner that respects their agency, culture, and perspectives.
  • The ability to develop and maintain effective working relationships with colleagues and stakeholders from a wide range of backgrounds, perspectives and systems to support the successful engagement and/or re-engagement of students.
  • Demonstrated ability to work in a complex operational environment where information and data must be managed, reported and shared appropriately and used to inform evidence-based decisions and actions.
  • Prepare and maintain high-level records and reports including case records, briefs, reports and correspondence for senior leaders.
  • Demonstrated ability and/or experience in the application of legislation, policy and procedure to achieve positive outcomes for young people.


Knowledge And Experience Of The Following Are Highly Desirable

  • Understanding the impact of disability on individual functioning within an education context and evidence-based practices to support reasonable adjustments.
  • Experience working with First Nations communities, families and students and students from culturally diverse backgrounds.
  • Experience working with young people who demonstrate a range of support needs.


Benefits

What you can expect in return:

  • Flexible work options
  • Full-time options available
  • 12.75% superannuation available


Mandatory Requirements

It is a mandatory condition of this role that you:

  • Possess a current Working with Children Check clearance (blue card) issued by Blue Card Services.
  • Possess a current drivers' licence.
  • Are required to work some after hours.
  • Are required to travel and overnight absences from base may be required.


Interested? To Apply

  • Attach a brief resume including contact details for 2 referees (referees should be familiar with your relevant work history).
  • Attach a written statement (2-page maximum) in response to the attached role description.


We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.

Occupational group Education & Training
5 Jan 2026;   from: linkedin.com

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