Description:
- Provide first-level and second level IT support to internal stakeholders and resolve technical issues promptly.
- Monitor and manage service desk tickets, ensuring timely resolution and escalation when necessary.
- Assist with the setup and maintenance of hardware, software, and user accounts.
- Document and maintain accurate records of support requests and resolutions.
- Collaborate with the technology team to improve IT processes and systems.
- Provide training and guidance to users on IT tools and best practices.
- Ensure compliance with company policies and IT security standards.
- Contribute to continuous improvement initiatives within the service desk function.
Requirements:
A successful Service Desk Analyst should have:
- Relevant qualifications in Information Technology or a related field.
- 4+ yeras Experience in a level 2 service desk or IT support role within a professional environment.
- ITIL certification holder
- Experience in Ms Entra ID, Active directory and Service now
- Strong problem-solving skills with a proactive approach to troubleshooting.
- Excellent communication and interpersonal abilities.
- Knowledge of IT systems, applications, and hardware.
- Australian Citizen or PR holder
- A commitment to providing high-quality customer service.
Conditions:
- Permanent role based in Sydney.
- This is a full time onsite role
- Collaborative and supportive company culture.
If you're ready to take the next step in your career as a Service Desk Analyst in Sydney's property industry, we encourage you to apply now!
13 Jan 2026;
from:
michaelpage.com.au