Operations Manager

Description:

The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, chat, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.

As The Operations Manager, Cards & Concessions, You Will

• Collaborate with relevant project groups and stakeholders to develop and implement operational strategies and best practice methodologies that align with the organisation's objectives and contribute towards the successful delivery of relevant projects.
• Oversee the performance and development of the Cards and Concessions Team Leaders and staff, providing leadership, guidance, and support to ensure they meet
  
  
  

their individual, site, and centre wide objectives. This includes fostering a culture of collaboration and continuous improvement that maximises satisfaction for clients,

customers, and staff.

• Supervise and delegate work activities to Team Leaders and other staff, and allocate resources such as personnel, equipment, and budgets effectively to meet operational demands while optimising costs.
• Lead business improvement initiatives to streamline processes, eliminate inefficiencies, and enhance productivity while ensuring adherence to quality standards and regulatory requirements. Manage and report on performance and achievement against Operational and Business Key Performance Indicators (KPIS).
  
  
  

Liaise with cross-functional teams, senior management, clients, vendors, and other stakeholders to align objectives, address issues, and ensure the smooth execution of operations.

Applications to remain current for 12 months

Occupational group Administration