Description:
LegalVision is a market disruptor in the commercial legal services industry. Our mission is to power the success of every business by delivering legal support that is proactive, affordable and commercial. Our innovative membership model and custom-built technology allow our team to provide a faster, better quality and more cost-effective client experience.If you are excited about the prospect of being a part of an innovative and growing business that offers challenging work in a fast-paced scale-up environment, then joining our team will be the perfect career move!
The Opportunity
We are looking for a savvy Technical Support Analyst to come on board to keep the LV machine humming. You will provide first and second level support regarding hardware and software issues to our employees located in our Sydney head office, as well as those who work remotely across Australia and New Zealand. You need to be proactive, resourceful and self-motivated, and passionate about providing excellent customer service.
No two days will look the same, but may include network configuration/troubleshooting, documenting and re-designing processes to make them more efficient, setting up hardware for new starters, investigating and resolving system bugs and troubleshooting our VoIP system.
Examples of the platforms and systems we use include:
- Windows and macOS laptops (blended)
- Google Workspace
- Twilio
- JIRA
- Meraki
- MS Office
The Ideal Candidate
- On the technical side of things, you have 1-2 years of experience working in a similar role which will enable you to hit the ground running
- This is a front line role, so excellent customer service skills and a personable demeanour are a must. You feel confident about picking up the phone or having a face to face discussion with a team member to understand and solve the problem at hand
- Experience in troubleshooting and thinking out of the box will serve you well in this role.
- You demonstrate a genuine interest in IT and a commitment to further develop your knowledge in the field through on-the-job learning
- You take pride in the quality of your work, can operate effectively in an autonomous manner but also enjoy being part of a team.
- You have excellent time management skills, allowing you to prioritise tasks in a logical manner
- You have unrestricted work rights in Australia.
- Fast-paced environment with exposure to interesting projects as well as BAU work
- Annual budget to spend on external learning opportunities
- Earn additional ‘LV Leave' days, plus paid birthday leave, volunteering leave, and parental leave
- Regular team socials, drinks and team lunches
- Fun and relaxed office environment in Surry Hills, super close to Central Station
If this opportunity sounds exciting, we'd love to hear from you!
Applications will close as soon as the right candidate is found, so it is best to apply as soon as possible.
6 Feb 2026;
from:
linkedin.com