Description:
The Role
We are Universal Music Australia (UMA), part of the Universal Music Group — the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We operate a broad array of businesses across recorded music, music publishing, merchandising and audio-visual content in more than 60 countries.
We’re looking for a couple of detail-driven Operations & Inventory Coordinators to support the day-to-day physical operations across Universal Music Australia’s supply chains, including Wholesale, Ecommerce (D2C) and Global distribution. These roles support end-to-end physical product management from scheduling through to final delivery across local and international new releases and back catalogue titles.
These roles are both 12-month contracts, please note we have two positions available.
What You’ll Do
Supply Chain & Inventory
- Support end-to-end management of physical product from scheduling through to final delivery
- Maintain accurate release schedules, inventory systems, master data and stock turnaround timelines
- Manage high-volume catalogue scheduling, stock reservations, pre-orders, consignment stock and ongoing product maintenance
- Assist with ordering, tracking and receipting of locally manufactured and imported product
- Support KPI delivery across catalogue accuracy, obsolescence, ordering and fulfilment
- Contribute to departmental projects and continuous process improvement initiatives
Physical Product, Ecommerce & Distribution
- Process and maintain physical products across UMG AU systems, including product setup and purchase orders
- Coordinate local manufacturing and international imports, managing costs, contracts and turnaround times
- Coordinate D2C and intercompany export orders across multiple international markets
- Work closely with 3PL, manufacturing and distribution partners to ensure inbound accuracy and on-time delivery
- Support merchandise inventory, reconciliation and invoicing where required
- Maintain operational tools, schedules and documentation to support clear team communication
Global & Wholesale Support
- Support the delivery of global physical products via international warehouse and distribution networks
- Maintain accurate product setup across formats, bundles, exclusivities, pre-orders and release timing
- Support stock re-ordering, range reviews, deletions, invoicing and destruction processes
- Assist with artist, tour, promotional and sample stock ordering and delivery
Stakeholder & Team Support
- Liaise with internal teams including Ecommerce, Sales, Labels, Manufacturing, Finance and Distribution
- Support inventory procedures, documentation and reporting across all processes
- Assist with supplier invoice queries and stock receipting as required
About You
- Intermediate Excel skills
- Excellent attention to detail with strong organisational skills
- Strong system aptitude and ability to understand end-to-end process flows
- Experience in physical media manufacturing or supply chain operations is an advantage
- Strong communication and problem-solving abilities
- Comfortable working to tight and changing deadlines in a fast-paced environment
- Professional, customer-focused approach with internal and external partners
- Tertiary qualification preferred but not essential
- Background in delivery of physical and/or digital audio-visual products
About Us
- A unique opportunity to grow your career in a supportive, motivated and ambitious team
- Join the world’s leading music company
- All the perks of working in the music industry (yes — live music!)
- Two paid U-Days per calendar year to spend however you like
- Strengths-based learning and development opportunities
- And much more…