Description:
Position Details
Full-Time | Fixed term HEO7 | $100,233 - $110,954 Location: Bedford Park / Kaurna Country View Position DescriptionAbout the Role
This role is ideal for a senior voice specialist who enjoys hands-on operational ownership and wants to contribute to a significant cloud transition without being embedded directly in project delivery.
Utilising a high level of customer service, the Senior IDS Telephony& IVR Services Officer is responsible for the technical and operational implementation, continuous improvement and support of the University’s telephony and IVR technologies. The role is also responsible for ensuring that customer needs for telephony and IVR infrastructure services are fully addressed and are consistent with best practice approaches.
Key accountabilities include:
Supporting the technical and operational management of telephony and IVR services, ensuring agreed service levels are met and all procedures and service standards are adhered to Identifying improvements to support services and providing technical expertise to enable customers to adopt new technologies and processes Balancing the need to support day to day operations in a stable and reliable manner, with the need to undertake functional enhancements and new features for customers. Actively contributing to the design, procurement, installation, upgrading, operation, control and maintenance of relevant telephony and IVR systems.About You
Clear communication with high emotional intelligence, particularly when it comes to navigating and resolving conflict, will be key to your success in this role, along with proven experience in implementing, administering and supporting Cisco enterprise voice and collaboration platforms, including Cisco Unified Communications Manager, Unity Connection, UCCX, Webex Calling and Webex Contact Center within a complex organisational environment.
The successful candidate will also demonstrate:
Experience in agile ways of working including exposure to scaled agile methodologies and/or collaborating and delivering through a matrix structure The ability to thrive in multicultural environments and are a self-starter who brings initiative and a genuine enthusiasm for our Flinders culture Strategic thinking, planning and analytical skills to support outcomes and meet strategic goals Cisco professional certifications (e.g. CCNP Collaboration or CCIE Collaboration) or equivalent expertise gained in complex UC environmentsIt is expected that you will have completed a degree in Information Technology or relevant technical area and have subsequent relevant experience in an IT environment; or an equivalent combination of experience and/or education and/or training – higher education experience is advantageous.
To learn more about the role and responsibilities, please view the Position Description
About IDS
IDS are a pivotal resource of the University, providing information and digital technology services and support to the Flinders University staff and student community. The IDS team apply technical expertise to support university projects and provide core services such as the IDS Service Desk, Audio visual, simulation and event services, Information security and identity access management services and more.
Life at Flinders
We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world.
Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them.
So, why work at Flinders?
17% Superannuation + salary packaging options Flexible working arrangements Our commitment to wellbeing through our Thriving@Flinders initiative Wide range of professional development activities and services, including exclusive staff study offers We embrace diversity and promote equity and inclusion for all students and staff, as shown through our three SAGE Cygnet Awards. Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia).Our Commitment to Reconciliation and Indigenous Employment
Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples. We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.
Please see here for our Reconciliation Action Plan Please see here for our Indigenous Workforce StrategyPrescribed Conditions for Employment
A current Nationally Coordinated Criminal History Check which is satisfactory to the University will be required by Flinders University before the successful applicant can commence in this position. A criminal record will not automatically disqualify a candidate from consideration. Each case will be assessed on its individual merits and relevance to the inherent requirements of the role.
How to Apply and Information
You are required to submit a CV, along with a Suitability Statement as a separate document. This should be no more than 3 pages, and address the Key Position Capabilities of the position description For more information regarding this position, please contact James ReedPlease note, late applications and applications sent via agencies will not be accepted .
At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.
Certification
National Police Certificate - Australian Federal Police
Applications to be submitted before 10.00pm:
24 Feb 2026
At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.
Flinders. Fearless.