Description:
- Manage financial hardship cases with a customer-focused approach.
- Implement and oversee collections strategies to ensure compliance with industry regulations.
- Provide tailored financial solutions to customers experiencing financial difficulties.
- Collaborate with internal teams to streamline processes and improve outcomes.
- Analyse and report on collections data to identify trends and opportunities.
- Ensure adherence to company policies and relevant legislation.
- Support and mentor junior team members within the banking and financial services department.
- Contribute to process improvements to enhance customer satisfaction and operational efficiency.
Requirements:
A successful Senior Financial Hardship & Collections Specialist should have:
- Proven experience in collections and financial hardship management within the financial services industry.
- Strong knowledge of banking and financial regulations.
- Excellent problem-solving and negotiation skills.
- Ability to deliver compassionate and professional customer service.
- Proficiency in analysing financial data and reports.
- Strong communication and interpersonal skills.
- Experience in mentoring or leading team members is desirable.
Conditions:
- Permanent full-time position in Sydney.
- Opportunity to work within a large and established organisation in the financial services industry.
- Chance to make a meaningful impact on customers facing financial hardship.
If you are passionate about making a difference in the banking and financial services sector, we encourage you to apply for the Senior Financial Hardship & Collections Specialist role today
28 Nov 2025;
from:
michaelpage.com.au