Description:
Customer Service Officer
We are seeking a detail-driven and proactive Customer Service professional to join our team in a newly created role. This position plays a critical role in supporting customer relationships, managing orders and forecasts, and acting as the central coordination point between customers, operations, and internal stakeholders.
About Probiotec:
Probiotec is a leading provider of contract manufacturing and packing services in the pharmaceutical and associated sectors, providing best-in-class solutions to a diverse range of clients. Since beginning operations in 1997, Probiotec has quickly emerged as a leading manufacturer and packer of a diverse, high-quality range of prescription (‘Rx’) and over-the-counter (‘OTC’) pharmaceuticals, complementary medicines and consumer health products.
The business is also one of Australia’s largest packing companies, offering a multitude of packing services – including primary, secondary & co-packing capabilities as an end-to-end manufacturing and packing partner. With multiple sites across Australia including Probiotec Multipack, LJM and Probiotec Pharma, the group is responsible for employing over 1000 employees nationwide. As a leader in Australian manufacturing and packing services, Probiotec provides innovative healthcare products that improve the lives and well-being of our customers.
Key Responsibilities
Reporting to the Procurement & Project Manager, this role will be responsible for:
- Entering and managing customer orders accurately and in a timely manner
- Managing orders and coordinating bulk deliveries
- Preparing and maintaining customer open order reports
- Managing customer forecasts and ensuring alignment with production and supply planning
- Updating and maintaining packaging purchase order (PO) sheets
- Maintaining accurate customer lists and master data
- Managing QA hold reports, including follow-up and invoicing where applicable
- Responding to customer push-out and pull-forward requests, coordinating internally to confirm feasibility
- Attending and supporting customer meetings, including preparation of data and follow-up actions
- Acting as the main point of contact for customers, ensuring clear, professional, and timely communication
- Managing obsoletion requests and change control processes in line with internal procedures
- Updating customer and site pricing as required, ensuring accuracy and appropriate approvals
- Managing stock, including preparation of monthly stock on hand (SOH) reports
About You
To be successful in this role, you will bring:
- Strong attention to detail and high levels of accuracy
- The ability to manage multiple priorities and deadlines in a fast-paced environment
- Confident communication skills and a professional approach when dealing with customers
- Strong coordination skills and the ability to work effectively with internal stakeholders across operations