Description:
Be the Voice Queensland Relies OnJoin our team of Police Communications Operators and make a real difference every day. As the first point of contact for Triple Zero (000) calls, you’ll provide critical support to the community and frontline officers in a fast-paced, dynamic environment. We offer comprehensive training, career development, and the opportunity to master advanced communication systems. If you’re calm under pressure, quick thinking and passionate about helping others, this is your chance to play a vital role in keeping Queensland safe.
Join the Queensland Police Service (QPS) Communications Group and become the first point of contact when every second counts. As a Communications Operator (Triple Zero Call Taker and Police Dispatcher), you'll provide calm, clear guidance to people in urgent need while coordinating police resources to keep communities safe.
What To Expect
In this critical role, you'll:
- Answer emergency Triple Zero (000) calls - Be the first voice people hear in a crisis.
- Manage police radio dispatch duties - Coordinate resources for rapid response.
- Prioritise officer and public safety - Every decision matters.
- Assess and manage risk factors - Make critical judgments under pressure.
- Provide reassurance to distressed callers - Help them feel safe and supported.
- Operate advanced communication systems - Enable life-saving actions.
- Work in a 24/7, 365-day shift environment - Flexibility and resilience are key.
- Strong questioning and listening skills to make sound decisions under pressure.
- Ability to think on your feet and confidently make critical decisions.
- Capacity to follow structured processes while navigating multiple IT systems.
- Fast and accurate typing skills.
- Willingness to work continuous shift patterns, understanding they may conflict with family/social commitments.
- Ability to talk, type, listen, and think simultaneously.
- Excellent written and spoken communication skills.
- Resilience, professionalism, and patience in challenging situations.
- Passion and empathy with a genuine desire to assist those in need.
The Queensland Police Service (QPS) Communications Group plays a vital role in ensuring community safety by providing emergency call and dispatch services across the state. As the first point of contact for members of the public during critical situations, our team works around the clock to deliver accurate, timely, and professional support to frontline police officers.
Staffed by highly skilled Communications Operators, Police Officers, and dedicated corporate personnel, the Communications Group is committed to excellence in service delivery. We pride ourselves on maintaining a healthy, safe, and inclusive workplace that reflects the diversity of the community we serve.
For further information, please visit Careers at QPS | QPS
https://www.police.qld.gov.au/staff-member-careers/careers-at-qps#triple
Applications to remain current for 12 months.
Job Ad Reference: QLD/676914/26
Closing Date: Tuesday, 10th February 2026
Occupational group Customer Service/Call centre
27 Jan 2026;
from:
linkedin.com