Description:
- Contact customers via phone and email regarding overdue accounts
- Negotiate repayment arrangements based on customer circumstances
- Update systems accurately and monitor payment plans
- Follow up broken arrangements and escalate complex matters
- Comply with policies, privacy laws and ACCC Guidelines
- Use multiple systems and search tools to manage account information
Requirements:
- Strong customer service experience with confident communication skills.
- Ability to navigate sensitive conversations with empathy and resilience.
- Excellent negotiation, problem‑solving and conflict‑resolution abilities.
- Methodical, accurate approach to work with strong attention to detail.
- Ability to learn new systems, multitask and work independently.
- Positive attitude and willingness to contribute ideas to improve processes.
- Experience in collections or call centre environments is welcomed but not essential.
Conditions:
-
Competitive base salary + uncapped commission -
Employee share investment opportunities -
Gym & private health discounts -
Novated lease benefit -
EAP and wellbeing initiatives -
Themed days, team lunches & events -
No weekend work - work/life balance!
2 Feb 2026;
from:
michaelpage.com.au