Front Office Overnight All-Rounder

Description:

Company Description

Join a hotel that is part of the global Accor network, bringing together more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations worldwide. At Accor, we believe in you and what you bring to the table. Every gesture, every smile, and every action helps create meaningful and memorable experiences for our guests, our teams, and our planet. Together, we bring our vision of responsible hospitality to life.

Are you ready to take the next step in your hospitality journey? ibis Sydney Darling Harbour is seeking a reliable and motivated Overnight Front Office All-Rounder to be the face of our hotel after hours, delivering exceptional guest service and supporting smooth overnight operations in our fast-paced, 256-room hotel overlooking Darling Harbour.

Job Description

We are seeking a dedicated and enthusiastic Front Office Overnight All-Rounder to join our dynamic team. This is a key role that ensures smooth overnight operations, delivering exceptional guest experiences and supporting various hotel functions.

• Provide warm and professional service to all guests during the overnight shift.
• Assist with check-ins, check-outs, and other front desk operations.
• Handle guest inquiries, requests, and concerns efficiently.
• Conduct night audit duties, including reconciling daily transactions.
• Maintain security standards and perform regular safety checks.
• Support other departments as needed to ensure seamless operations.
  
  

Qualifications

• Previous experience in a similar front office or customer service role is preferred.
• Strong interpersonal and communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and handle overnight responsibilities.
• Knowledge of hotel systems (e.g., Opera) is an advantage.
• Flexibility to work on a rotating roster, including weekends and public holidays.
  
  

Additional Information

• Learn Your Way – Access to the Accor Academy so you can earn while you learn.
• Incredible Accor Heartist Benefits, including global accommodation and food & beverage discounts.
• Employee Assistance Program for you and your family.
• Career development opportunities across Accor’s global network.
  
  

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.