Head of Operations (AUS/NZ)

Description:

At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans , we embrace a Limitless Entrepreneurial Spirit , and we approach every challenge with a Determined and Relentless Mindset . If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

Role Overview

Responsible for leading operational process and execution across D2C, Retail and Event verticals for the Australian and New Zealand markets.

How You Will Make An Impact

• Owner for operational KPI’s and service levels supporting AUS expansion across all verticals and NZ fulfilment
• Contract management of 3PL service provision covering D2C and retail replenishment in AUS and NZ
• Ownership of the domestics carrier relationships and service performance for AUS/ NZ delivery
• Leadership of operational planning to support Event operations
• Lead capacity planning for the AUS / NZ markets
• Facilitate, plan and execute operational aspects for new product or service launches
• Develop, lead, and implement tactical opportunities to leverage improved scale to optimise service and cost.
• Responsible for fulfilment centre budget.
• Develop effective business partnerships with all senior department leaders and facilitate cross functional activities to meet or exceed established annual operating plans for the region.
• Be the operational subject matter expert supporting ambitious business growth and profitability
  
  

What You Bring To The Team

• Working knowledge and experience working within AUS operational landscape
• Experience in managing 3PL contracts and service providers
• Proficient in fulfilment operations and optimising efficiency
• Experienced in technical investigations and route cause analysis.
• Highly numerate. Able to validate action and support decisions with data
• Proficient in Standard Microsoft Applications
• Experience in Ecommerce as a functional leader and preferably, as a site leader
• Experience with using WMS/ ERPs to optimise performance
• Experience supporting a high growth startup/ scaleup team
  
  

At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.

What's In It For You

Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape our culture that celebrates both individual and team successes.

Benefits: At Fanatics, we’re dedicated to supporting you in all aspects of work and life; as such we offer a range of competitive benefits tailored to each country in which we operate. Specific details regarding the benefits package applicable to your location will be shared and discussed during the interview process.