Senior Project Officer

Description:

Frontline Services, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.

Your role will support the department to provide housing assistance, homelessness support services, local government support and advice, state and regional planning, public works building and design and industry regulatory reform. You will be working in a team focused on driving organisational improvements to enhance customer service by analysing performance, operational, and customer data to generate insights that improve front-line service delivery and foster a deeper understanding of our customers' needs.

You will be contributing to the development, testing and assessing of housing service design concepts for readiness, scalability and replicability that improve customer service access and outcomes.

What You Will Be Doing

• Contribute to the development, implementation and assessment of personcentred housing services and innovation initiatives to better integrate housing and homelessness assistance and other support services to assist customers obtain and sustain suitable housing.
• Apply a project management framework to successfully deliver projects to meet timeframes, commitments, and quality outcomes.
• Monitor, evaluate and report against performance outcomes for projects to ensure compliance with necessary Departmental requirements.
• Work dynamically in multi-disciplinary teams across service areas and with internal and external stakeholders.
• Undertake accurate research and provide detailed analysis.
• Promote and maintain an up-to-date knowledge and understanding of transformation and innovation, policies, and practice, particularly as they relate to the housing and homelessness.
• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.
  
  
  

The Skills You Will Need Include Being Able To

• Understand and convey how your work contributes to wider organisational objectives and take these into account when making decisions.
• Have proven written and interpersonal skills with the ability to build and maintain productive relationships, communicate, negotiate, influence, network and consult with internal and external stakeholders.
• Demonstrate the ability to work collaboratively with team members, completing required tasks by managing conflicting priorities and tight deadlines.
• Demonstrate personal responsibility in meeting objectives and committing to action, including the ability to proactively to recognise and resolve issues.
• Model professional, ethical, and culturally sensitive behaviour and consistently apply those standards to yourself and others.
  
  
  

Applications to remain current for 12 months.

Occupational group Administration