Head of eCommerce

Description:

About Us

Spacetalk is an ASX listed technology company on a mission to keep families safe and connected.

Over the past three years, we have evolved from a hardware led kids wearables business into a scalable, SaaS enabled family safety platform. Today, we operate across Australia, New Zealand, the UK, Europe and North America, combining connected devices, mobile applications and subscription services to deliver meaningful protection for families.

We are now entering an exciting new phase of digital expansion and are investing in strengthening our global eCommerce capability.

About The Role

We are seeking an experienced and commercially driven Head of eCommerce to lead and accelerate our digital revenue performance across Shopify and global marketplaces, including Amazon.

This is a hands on commercial leadership role for someone who has successfully scaled digital channels and understands how to drive profitable growth across owned and marketplace environments.

You will lead two direct reports:

• DTC Channel Manager, responsible for Shopify
• Marketplaces Channel Manager, responsible for Amazon and other marketplaces
  
  

You will own the eCommerce P&L and be accountable for revenue growth, margin optimisation, marketplace expansion and trading performance.

Key Accountabilities

Commercial Ownership

• Full accountability for digital revenue, gross margin and contribution
• Weekly trading reviews and performance reporting
• Promotional and pricing strategy aligned to commercial objectives
• Revenue forecasting and pacing
  
  

Marketplace Leadership

• Own Amazon performance across regions
• Manage and optimise agency partnerships
• Improve Buy Box performance, advertising efficiency and listing optimisation
• Expand into new marketplaces globally including Walmart, Target and emerging platforms
• Develop repeatable marketplace launch playbooks
  
  

Shopify and DTC Optimisation

• Oversee the ongoing optimisation of our Shopify site
• Improve conversion rates through CRO, merchandising and UX discipline
• Own the end to end customer journey including checkout, fulfilment and payment flows
• Align lifecycle marketing including Klaviyo flows and retention initiatives
  
  

Team Leadership

• Set clear KPIs and performance expectations for direct reports
• Drive a disciplined weekly trading cadence
• Foster a high accountability, commercially focused culture
  
  

Requirements

About You

• You are commercially assertive, data driven and deeply experienced in eCommerce trading
• You have scaled Amazon and Shopify businesses before and understand the levers that drive revenue and profitability
• You are comfortable in Seller Central, analytics dashboards and performance reports daily. You are confident making commercial calls on pricing, promotions and channel investment
• You have experience managing agencies and optimising channel performance at scale
• You thrive in fast moving, growth focused environments and enjoy taking ownership of outcomes
  
  

Essential Skills And Experience

• 8+ years experience in eCommerce or digital commerce leadership
• Proven experience scaling Amazon in multiple regions
• Strong Shopify experience with revenue accountability
• Demonstrated ownership of P&L, margin and trading performance
• Experience managing advertising performance including Amazon Ads
• Strong analytical and reporting capability
• Experience leading and developing direct reports
• Commercial mindset with ability to move decisively
  
  

Desirable

• Experience launching into Walmart, Target, TikTok Shop or additional marketplaces
• Experience with Klaviyo lifecycle optimisation
• Exposure to international eCommerce expansion
• Experience in subscription or SaaS enabled businesses
• Experience in a listed or high growth company environment
  
  

Benefits

• Competitive salary package
• High ownership and autonomy
• Exposure to international markets
• Flexible working arrangements
• Opportunity to play a critical role in scaling a global fai-enabled family safety platform
• Supportive and high performing leadership team
  
  

Why Join Us?

This is an opportunity to take ownership of a core revenue channel within a business that is scaling internationally.

You will join at a pivotal stage of growth, with the ability to shape digital performance, expand global marketplace presence and drive meaningful commercial outcomes.

Spacetalk is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds and experiences.