Description:
As Performance Analyst, you will play a key role in delivering excellence in customer service. Working in the Performance & Assurance team, you will conduct quality assessments, analyse performance trends, and provide actionable feedback to enhance the performance of the Customer Support team. Your work will contribute to improving service delivery for Queensland Government employees, focusing on HR, finance and telecommunications services.You will thrive in a fast-paced, high-volume environment, collaborating with a team committed to creating a positive, inclusive, and respectful workplace. Your insights will help shape customer-focused, accessible, and responsive services for Queenslanders, making a real impact on the community.
Join us to enjoy flexible working arrangements, competitive benefits, and the opportunity to contribute to Queensland’s future.
At the Department of Customer Services, Open Data and Small and Family Business (CDSB), we are improving customer services to Queenslanders, supporting small and family business owners and providing better government services and support.
CDSB offer flexible work arrangements, long-term job security and attractive salaries and benefits to bring out the best in our team.
As Performance Analyst, you will play a key role in delivering excellence in customer service. Working in the Performance & Assurance team, you will conduct quality assessments, analyse performance trends, and provide actionable feedback to enhance the performance of the Customer Support team. Your work will contribute to improving service delivery for Queensland Government employees, focusing on HR, finance and telecommunications services.
Some Of Your Responsibilities Will Include
- Conduct monitoring of productivity and performance, evaluate and provide feedback for Customer Support staff
- Use quality monitoring systems to compile and track performance at team and individual levels
- Adhere to Customer Support coaching and development processes and standards
- Assist in trend analysis of Customer Support quality assurance and performance levels
- Assist in the development of operational policies and procedures as required
- Provide structured and timely recommendations to Performance Assurance management within a reporting period.
Occupational group Customer Service/Call centre
26 Feb 2026;
from:
linkedin.com