Description:
The Role:
Due to our exciting growth, we are looking for a Business Support Coordinator to join our team – this could be a wonderful opportunity for anyone interested in taking the next step in their career to support in building and executing the organization's business support capabilities.
You will successfully support the administrative functions of the company while delivering exceptional service to achieve customer satisfaction across Ignite Healthcare’s portfolio.
- Address incoming customer and external stakeholder queries received by phone or email promptly and courteously.
- Meet and greet of clients upon their arrival at the office, ensuring a positive and professional experience.
- Manage office operations while ensuring the cleanliness and organization of the workspace.
- Maintain accurate records and files, ensuring confidentiality and data security.
- Contribute to the improvement of office processes and systems, identifying areas for enhancement and implementing solutions.
- Collaborate with cross-functional teams to facilitate effective communication and information sharing.
- Stay updated on industry trends and best practices, proactively seeking opportunities for professional development.
- Manage all incoming referrals in line with Ignite Healthcare’s Referral Management Process.
- Coordinate and book appointments for clinical clinicians.
- Assist in managing day-to-day office operations including managing office supplies
- Support new staff onboarding activities including Outlook accounts, Customer Relationship Management (CRM) access, fuel cards, laptops, mobile phones, name cards and sim cards.
- Assist during quality audits and compliance efforts as required.
- Performs other duties as required or assigned which are reasonably within the scope of duties in this job of classification.
Requirements:
- Proven experience in administrative support roles, preferably in a fast-paced environment.
- Knowledge of the healthcare industry, specifically the NDIS, is preferred, but not mandatory.
- Competent and familiarity with the usage of the Microsoft Office suite.
- Working knowledge of how CRM’s are utilized in a business setting.
- Strong organizational skills with the ability to prioritize tasks and meet deadlines.
- Excellent verbal and written communication skills.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Detail-oriented with a high level of accuracy in work.
- Strong problem-solving and decision-making abilities.
- Ability to work independently as well as collaboratively in a team environment.
Benefits:
- Salary packaging options available;
- Work-Life Balance: We encourage flexibility and wellbeing;
- Location: Beautiful office space in Mount Waverly
- Vibrant and Ambitious Team: Enjoy working with people who genuinely want to make a difference in the way healthcare is delivered in Australia;
- Professional Development: Training and CPD allowance of $2000 per annum
- EAP: up to 6 free counseling sessions per year – on us!
- Annual Doona Day: Take an impromptu day off to do anything that will make you happy!
Culture:
We are Ignite Healthcare, founded in 2018 by two Physiotherapist's named David. We are a value-driven organization - but we also try not to take ourselves too seriously because we know that healthcare can be a difficult arena to navigate. We have really set out to do things differently – to ignite a new way of delivering quality health care in Australia. We think our culture is pretty special - check out our video link below for a sneak peak.
https://www.youtube.com/watch?v=7oV8ZDSE2lY
How to Apply:
Please apply via LinkedIn by clicking on the "Apply" button above with your CV.
Alternatively, you can email careers@ignitehealthcare.com.au or call 0435223499 for more information.